Retailers & Wholesale

Returns and Exchanges

What is your exchange/return policy?

If for any reason, you are not completely satisfied with your viscata.com purchase, we will gladly accept a request for a return or exchange of your product within 120 days of purchase and without any additional charges. Purchases from the website must be returned with the original box and in good condition. Should you have any questions regarding international shipments, damaged items or any other concern/question please contact us at support@viscata.com.

Please note: Items purchased on sale are final. In case of returns/exchanges we can only offer a gift card for future purchase.

How do I return/exchange my order?

Please email us at support@viscata.com to start your return and get your free shipping label.

Ordering information

How do I place an order on your website?

Add product to your cart. When you're ready to checkout, confirm your order details. Enter your billing and shipping information, and specify the type of shipping for your order. Re-confirm your order. That's it, you're done!

What forms of payment do you accept?

We accept major debit and credit cards, as well as Paypal, Amazon Pay and Google Pay.

Does Viscata ship to P.O. Boxes or Military APO/FPO addresses?

Yes via USPS.

How much do shipping and handling cost?

All orders include FREE Standard Shipping in the continental USA.

Shipping for international orders is calculated at checkout, including duties and taxes.

If any shipping charges are applicable they will be automatically calculated at checkout and will vary depending on the number of items purchased, where your order is being shipped and the type of shipping chosen. Please review the order total before confirming your purchase.

When can I expect my order to arrive?

In most cases, your order will ship the following business day Monday-Friday.
Once your order has been shipped, you will receive your tracking number via e-mail. Please allow up to 5 to 9 business days for domestic orders to arrive and up to 25 days for international orders.

Can I cancel an order once it has been placed?

In an effort to get our shipments to our customers as quickly as possible, but if you send an immediate email to support@viscata.com we might be able to make the change for you.

Sizing

Do Viscata shoes fit true to size?

Yes, we fit true to size, however, for the flats, we recommend you go a ½ size higher.

After a few hours of wearing Viscata, they will stretch slightly to conform to your feet.

Please try your pair on a carpeted surface to keep them as clean as possible until you know they are the correct size. We do not accept returns or size exchanges on shoes that show wear or use.

In what widths are Viscata shoes available?

Viscata shoes are available in medium width.

Account information

I forgot my login ID and/or password.

Select "forgot password" in the account login. Enter the e-mail address registered for your Viscata account on our website and a link to reset your password will be e-mailed to you.

How do I update my account information (Shipping Address)?

Log-in to your account at the top of the page. Under “Account Details“ click on “View addresses” there you can add, edit, delete or update your address/shipping information.

Retailers

Where can I find a retailer that carries Viscata shoes?

Viscata shoes are not available on the high street directly.

If you are interested in selling our shoes please contact sales@viscata.com for information on becoming a reseller

Careers

We are not currently hiring at Viscata, but we are always looking for passionate hard-working individuals, who want to contribute to the betterment of our society and of course love our espadrilles! If you share our desire to make a responsible difference in the world and hold yourself to the highest of professional and personal standards, you’re of particular interest.

Please email your resume with cover letter to info@viscata.com

Be sure to include your particular interest or experience in your cover letter.