FAQs


Welcome to our FAQs page! See the topics below, where you should be able to find the information you need. If you cant then please just email us at customerservice@viscata.com, and we will get back to you asap!

Topics

Ordering information
Sizing
International ordering
Account information
Caring for your shoes
Retailers
Manufacturing
Careers
General

Ordering information

How do I place an order on your website?

Add product to your cart. 
When you're ready to checkout, confirm your order details. 
Enter your billing and shipping information, and specify the type of shipping for your order. 
Re-confirm your order. 
That's it, you're done!

What forms of payment do you accept?

We accept Visa, MasterCard, American Express and Paypal.

 

How much does shipping and handling cost?

Viscata ships via Royal Mail in the UK and Europe

Shipping charges will be automatically calculated at checkout and will vary depending on the number of items purchased, where your order is being shipped and the type of shipping chosen. Please review the order total before confirming your purchase.

When can I expect my order to arrive?

In most cases, your order will ship the following business day Monday-Friday.
Once your order has been shipped, you will receive your tracking number via e-mail. Please allow up to 5 to 9 business days for orders to arrive.

Can I cancel an order once it has been placed?

In an effort to get our shipments to our customers as quickly as possible, but if you send an immediate email to support@viscata.com we might be able to make the change for you, but we can’t guarantee it.

What is your exchange/return policy?

We accept exchanges and returns within 30 days of online purchase. We can only exchange/return products purchased from our website. We reserve the right to refuse worn or damaged merchandise.

How do I exchange my shoes?

For returns please email support@viscata.com and let us know what you want to exchange for and we will contact you. We will then process your exchange promptly upon receipt of the shoes being exchanged. You will be notified via e-mail as soon as your replacement item has been shipped.

How do I return my shoes?

To return unworn shoes for a refund, please email support@viscata.com stating the problem with the shoes with your order # and we will let you know the next steps.

We will credit the credit card used for the purchase. We do not reimburse any duty/brokerage charges for international orders. Please allow 1-2 billing cycles for the credit to appear on your billing statement.

What if I was shipped the wrong item(s)?

Please e-mail us at support@viscata.com with the problem and we will be happy to correct our mistake. 

Sizing

Do Viscata shoes fit true to size?

Yes, we fit fit true to size, however, for the flats we recommend you go ½ size up.

After a few hours of wearing Viscata, they will stretch slightly to conform to your feet.

Please try your pair on a carpeted surface to keep them as clean as possible until you know they are the correct size. We do not accept returns or size exchanges on shoes that show wear or use.

In what widths are Viscata shoes available?

Viscata shoes are available in medium width.

International ordering

Can I order from your website if I live outside of the U.S.?

Yes. If you cannot place the order via viscata.co.uk then please email support@viscata.com.

Please be sure to include the country you are inquiring about in the subject line of your e-mail.

Account information

I forgot my login ID and/or password.

Select "forgot password" at the account login. Enter the e-mail address registered for your Viscata account on our website and your password will be e-mailed to you.

How do I update my account information (e-mail address, password, and/or shipping/billing information)?

Log-in to your account at the top of the page. Under "Profile Information" update your e-mail address, password, shipping and billing information.

Caring for your shoes

What if my shoes get wet?

Because the sole of the shoe is covered in natural rubber the bottom is protected from water. However, if you notice the jute rope has gotten slightly wet, just place the shoes where they can air dry.

How do I clean my shoes?

Hand wash them in cold water with a gentle detergent and let them air dry. They will mold to your feet again after some use.

Retailers

Where can I find a retailer that carries Viscata shoes?

Viscata shoes are not available on the high street directly.

If you are interested in selling our shoes please contact support@viscata.com for information on becoming a reseller

Manufacturing

Where are Viscata shoes manufactured?

All our shoes are manufactured in Spain, and are all hand-made.

Careers

We are not currently hiring at Viscata, but we are always looking for passionate, hard working individuals, who want to contribute to the betterment of our society and of course love our espadrilles! If you share our desire to make a responsible difference in the world and hold yourself to the highest of professional and personal standards, you’re of particular interest.

Please email your resume with cover letter to: info@viscata.com

Be sure to include your particular interest or experience in your cover letter.

General

Let us know what you are thinking! Send an email to support@viscata.com